We understand that plans change.
Client Cancellations
- Cancellations made at least 24 hours before the scheduled appointment will not incur a cancellation fee.
- Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee.
Cleaner Cancellations
If a cleaner cancels a confirmed booking, Snap & Clean will make reasonable efforts to connect the client with another available cleaner.
No Access
If the cleaner arrives and cannot access the property or the client is unavailable, the appointment may be considered a late cancellation.
Refunds
Refunds or credits may be issued depending on the circumstances and payment status.
Exceptional Circumstances
Snap & Clean reserves the right to waive cancellation fees due to emergencies or exceptional situations.